Terms & Conditions

1)Missed appointments/ appointment cancellations.

1.1) If you are unable to attend any sessions please contact me at admin@carrieekins.co.uk with at least 24 hours notice to reschedule. Session changes made with less than 24 hours notice will not be rescheduled, except in exceptional circumstances (alien abduction or bonafide acts of God (or similar deity)). 

1.2) If you forget to attend your session, sorry you’ll have to take it on the chin – consider it a useful lesson in responsibility and a nudge from the Universe to get a calendar that pings reminders at you! If you think this sounds like I’m being a meanie, I’ve found in my two decades of treating clients there is an interesting correlation between being late and/or over committing and a lack of self appreciation on a deeper level. But that’s okay, I can help you work through that too.

1.3) If you are more than 10 minutes late for your session without letting me know, then please don’t expect me to be waiting around for you. Again if this sounds harsh, maybe we shouldn’t be working together?

2)Appropriateness.

Every now and again (luckily rarely) an Individual will decide to act in a way that is inappropriate. This is an outline of the boundaries I will uphold (there may be other boundaries I have missed, but trust me, if they’re inappropriate – you’ll know about it).

2.1) If you act in a way that is sexually inappropriate, make a pass at someone within a group setting (or towards Me) in a way that makes the other party feel vulnerable/uncomfortable.  I’ll terminate our working arrangement with immediate effect. 

2.2) I will not stand for Conspiracy theories, QAnon nonsense, Right wing views, fundamentalism, homophobia, body shaming, mob mentality, othering, hatred, or hate speech. Again, I will terminate our working arrangement with immediate effect. This is not the place for you.

2.3) Compassion, love and listening are central tenets of mine. You may not agree with the views of others, you may worship a different god, you may have different ideals, different views on beauty, you may be different in many ways, but here’s the thing, sometimes other people’s views are just inconvenient to you. 

Open your ears, think about the other person’s perspective, and take a pause before you respond. Kindness costs nothing, and you never know the story that underpin an individual’s beliefs. Stay curious. Oh, but if they’re acting out in any of the above ways, let me know.

3. Membership Cancellation & Refunds.

3.1 If you are a member of my monthly membership programme, you may cancel your membership at any time, it is a rolling month to month programme. A heads up is always appreciated, as is any feedback you have to offer – but y’know, we’re cool, you don’t owe me an explanation. But if you are cancelling because you feel that something has happened that makes you feel vulnerable or unsafe – I’d really appreciate having a chat.

3.2 As I said you may cancel at any point. You may also rejoin at any point, Huzzah! But…please be aware that the monthly price you left on, may not be the same as the one you rejoin on. Prices may rise, prices may fall, as sure as camels spit and sunflowers turn to face the sun.

3.3 There are no refunds on this course – but of course, you may cancel your membership subscription at any time.

4. Other Course Cancellations & Refunds.

4.1 Whether you are working with me 1:1 or in a small group setting that spans a period of time longer than 4 weeks, there is a 14 day cooling off period from the date you signed up. During this time you may cancel your order and receive your investment back (minus processing fees), provided you notify me in writing via admin@carrieekins.co.uk within 14 days from date of purchase (with a non bullshit reason), once your refund has been authorised you must delete all downloaded content from the purchased/refunded course. 

4.2 Out of this cooling off period, there are no refunds.

4.3 If you have invested in working with me 1:1 or in a small group setting than spans a period of time less than 4 weeks, there is a 24 hour cooling off period from the date you signed up. During this time you may cancel your order and receive you investment back (minus processing fees), provided you notify me in writing via admin@carrieekins.co.uk within 14 days from date of purchase (with a non bullshit reason), once your refund has been authorised you must delete all downloaded content from the purchased/refunded course. 

4.4 Out of this cooling off period, there are no refunds.

 4.5 Before you purchase an ecourse, in person course, in person workshop, eworkshop, 1:1 commitment, group mentoring commitment, transformation package, or other offering from Carrie Ekins via carrieekins.co.uk, Carrie Ekins on New Zenler (or other programme host), or through a ticket distributor such as (but not exclusive to) Ticket Ignite or Event Bright, you must be capable of covering the investment or installments without it being risky to yourself financially, mentally or physically. Please do not purchase a course with the expectation of a miracle transformation – all transformations take commitment and action. If you are not prepared for either, then my courses are not for you.